Terms of service


Terms of Service

Last Updated: July 2026

Welcome to IrhaShop. These Terms of Service ("Terms") govern your use of our website, IrhaShop.com, and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About IrhaShop

IrhaShop is an online general e-commerce store serving customers across Pakistan. We offer a wide range of quality products, including but not limited to electronics, home essentials, beauty products, fashion accessories, fitness items, kitchen products, and more.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.

3. Products & Availability

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However:

  • Product colors may vary slightly due to different screen settings.
  • Product availability may change without notice.
  • We reserve the right to discontinue or modify any product at any time.

4. Pricing

All prices listed on IrhaShop are displayed in Pakistani Rupees (PKR).

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing errors.
  • Cancel orders placed with incorrect pricing due to technical or human error.

5. Orders

Placing an order does not guarantee acceptance.

IrhaShop reserves the right to:

  • Accept or decline any order.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Limit product quantities per customer or household.

If your order is cancelled after payment, you will receive a full refund.

6. Payment

We accept available payment methods offered at checkout, including:

  • Cash on Delivery (COD)
  • Bank Transfer (where available)
  • Debit/Credit Cards (if available)
  • Other secure payment methods supported by our store

Payments are processed through secure payment providers.

7. Shipping & Delivery

We deliver throughout Pakistan.

Delivery times are estimates and may vary due to:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Remote delivery locations
  • Circumstances beyond our control

IrhaShop is not responsible for delays caused by third-party courier services.

8. Return & Refund Policy

Our Return & Refund Policy forms part of these Terms of Service.

Customers may request returns within 7 days of receiving their order, subject to the conditions outlined in our Return & Refund Policy.

9. Customer Responsibilities

You agree to:

  • Provide accurate shipping information.
  • Keep your account information secure.
  • Not misuse the website.
  • Not attempt unauthorized access to our systems.
  • Not engage in fraudulent or illegal activities.

10. Intellectual Property

All content on IrhaShop, including but not limited to:

  • Logo
  • Brand name
  • Product images
  • Website design
  • Graphics
  • Text
  • Icons

is the property of IrhaShop or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, IrhaShop shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website
  • Purchase or use of our products
  • Delayed deliveries
  • Website interruptions
  • Technical issues

Our maximum liability shall not exceed the amount paid for the relevant order.

12. Warranty Disclaimer

Unless otherwise stated by the manufacturer, products are provided on an "as available" and "as is" basis.

IrhaShop makes no warranties beyond those required under applicable law.

13. Privacy

Your privacy is important to us.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Third-Party Services

Our website may include links to third-party websites or services.

IrhaShop is not responsible for the content, policies, or practices of third-party websites.

15. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

Once an order has been shipped, cancellation is no longer possible. Customers may instead request a return in accordance with our Return & Refund Policy.

16. Changes to These Terms

IrhaShop reserves the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon being posted on this page.

We encourage customers to review these Terms periodically.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Pakistan.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

IrhaShop

📧 Email: help.irhashop@gmail.com

📞 Phone / WhatsApp: +92 320 9749515

🌐 Website: https://irhashop.com

📍 Address:
Irha Shop
Malik Wajid Plaza
Dalazak Road
Peshawar 25000, Pakistan