Refund policy

Return & Refund Policy

Last Updated: July 2026

At IrhaShop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

We offer a 7-day return and refund policy from the date you receive your order.

To be eligible for a return:

  • The item must be returned within 7 days of delivery.
  • The product must be unused, undamaged, and in its original condition.
  • All original packaging, tags, accessories, manuals, and free gifts (if any) must be included.
  • Proof of purchase or your order number is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care and beauty products that have been opened or used
  • Health and hygiene products
  • Customized or personalized items
  • Gift cards
  • Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

Please provide:

  • Your order number
  • Clear photos or a short video showing the issue

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed within 5–7 business days.
  • Refunds will be issued through the original payment method whenever possible.
  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, Easypaisa, or JazzCash after verification.

Please note that your bank or payment provider may require additional time to process the refund.

Return Shipping

If the return is due to:

  • A damaged or defective product
  • An incorrect item sent by IrhaShop

We will cover the return shipping costs.

If you are returning an item for personal reasons (such as changing your mind or ordering the wrong product), the customer is responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it can no longer be cancelled. However, you may request a return after receiving the product in accordance with this policy.

Exchanges

If you wish to exchange a product for a different size, color, or variant, please contact our customer support team. Exchanges are subject to product availability.

Contact Us

If you have any questions about our Return & Refund Policy, we're happy to assist you.

IrhaShop

📧 Email: help.irhashop@gmail.com

📞 Phone / WhatsApp: +92 320 9749515

📍 Address:
Irha Shop
Malik Wajid Plaza
Dalazak Road
Peshawar 25000, Pakistan